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Friday, 25 July 2008
 
 

What's The Value of Your Reputation?

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What's The Value of Your Reputation?

If you have high quality support services and polices, and your employee satisfaction surveys show that your employees are happy, are your customers actually experiencing results that match or exceed your brand promise? Inconsistencies create disjointed experiences for customers who will be constantly adjusting to your company's different styles, behaviors, standards of performance, and promises. This makes it very difficult to develop a sense of affinity and loyalty with your company.
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