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Friday, 25 July 2008
 
 

The Bloody Service Desk

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The Bloody Service Desk

You know the scene... it is 9.15; the office staff are furtively munching toast and slurping tea (there is a no eating at the desk mandate in our office) and one of the staff is having a good old moan to his colleague... "I just called the service desk for an update on that issue I raised yesterday and they can't even tell me when someone will have a look at it! Bloody service desk, they're all useless!" This article addresses the most common problems with the service desk and presents a number of suggestions as to how they can be tackled.
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