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Saturday, 26 July 2008
 
 

People Tend To Do What You Inspect Rather Than What You Expect

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People Tend To Do What You Inspect Rather Than What You Expect

Expectation sets the height of the bar, but it is regular inspection that resets the height of the bar so as to ensure it is achievable. The common notion is that what gets measured, gets performed. This is why it is useful to have key performance indicators.
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