The Organizational Trust Index as a Window into Organizational Culture |
Trust is the foundation of all human interactions, and the cornerstone upon which high-performing organizational cultures are built. The Organizational Trust Index was developed by the Breckenridge Institute as a method for measuring the level of trust in an organization and the degree to which an organization's culture is either motivated by trust or driven by fear. Managers have two choices. They can either consciously build organizational trust, or they can allow day-to-day issues, ineffective communication, and misperception to erode trust and develop a fear-based culture. The six perspectives of the Organizational Trust Index can help managers evaluate the level of trust in their organization, determine the degree to which their culture is either motivated by trust or driven by fear, and provide a step-by-step process for building a culture that is based on trust.
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