With increasing pressure in the workplace, managers are required to continuously improve productivity, grow or contract their operations, outsource or insource, new system here, manage the legacy system there, acquire and dispose. The working environment is continually changing inside organizations, and for our customers it isn't any easier.
There isn't always a willingness to accept the reality of change inside organizations, but since it's a reality why do we always make it as hard as possible for ourselves. The key is that although we communicate more than ever, we aren't good at managing the people-impacts of change.
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