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Saturday, 26 July 2008
 
 

Amazing Profits - The Power of Good Customer Service

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Amazing Profits - The Power of Good Customer Service

If owning my own business has taught me one thing it is this - "the customer is always right, even when she's wrong." What is the lifetime value of a customer in your business? For many businesses it is the price of the first sale minus the customers lost because of that person telling his friends etc. that your company sucks.
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