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Home arrow Business Tips arrow Bottled Water Delivery and "Superior Customer Service" - Hype vs. Reality
Saturday, 26 July 2008
 
 

Bottled Water Delivery and "Superior Customer Service" - Hype vs. Reality

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Bottled Water Delivery and "Superior Customer Service" - Hype vs. Reality

Bottled water delivery is all about performance. Exceeding what you promise and delivering better than promised customer delivery not only makes for happy customers but grows a business nicely. But promises are cheap especially in the bottled water delivery business. Every supplier of bottled water talks about superior customer service - but few deliver. Many large suppliers overpromise to get the account and then require a draconian contract to hold the customer to substandard service and broken promises. It's a variation of the old "bait and switch" con.
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