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Wednesday, 09 July 2008
 
 

Can't Get Customer Satisfaction? Punish B for the Sins of A!

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Can't Get Customer Satisfaction? Punish B for the Sins of A!

I've had a terrible time getting my new washer-dryer repaired under warranty by a major retailer. It has broken three or four times during the year, and there seems to be a persistent electrical problem. One would think they'd swap machines, to spare themselves from continuously dispatching fixers to my home, and to retain me as a customer.
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