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Home arrow Business Tips arrow Cellular Retailers Must Greet Customers within 30 Seconds - Study
Saturday, 26 July 2008
 
 

Cellular Retailers Must Greet Customers within 30 Seconds - Study

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Cellular Retailers Must Greet Customers within 30 Seconds - Study

A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers' wait time (the time before customers are greeted upon entry) exceeds 30 seconds.
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