Client Relations - And Is There A Point Today, Bob? |
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Blabbers. Ramblers, Lonely Folks, and the Unflinchingly Self-Important have one thing in common - They hijack conversations. And in doing so, they put us, particularly if we do client relations or customer service work, at a distinct disadvantage. How can we gracefully draw our chats with them to a conclusion when it is they that are paying for those calls, and our salaries? Read more at: |
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