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Saturday, 06 September 2008
 
 

Client Relations- Do A Politeness Check on Your Automated Phone Attendant!

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Client Relations- Do A Politeness Check on Your Automated Phone Attendant!

I called a cellular company yesterday, on the eve of Apple's iPhone launch, with the thought in mind that I might switch companies in order to be able to use Steve Jobs' latest device. It was obvious to me that the humans had received a lot of training, and they were trying to be polite to a fault.
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