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Saturday, 26 July 2008
 
 

Client Relations - Should The Automated Attendant's Voice Always Be A Woman's?

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Client Relations - Should The Automated Attendant's Voice Always Be A Woman's?

The other day I was assisting a Wall Street client with some original phrasing that should be used by the automated voice attendant as it answers and cues inbound calls. My Electronic Call Path will speed the process and eliminate some time wasting cliches such as "Our menu has changed." As I composed the email containing the suggestions, I made a point of appending tonal instructions that should accompany the text. The recording and monitoring notification should go down in tone, for instance, while other phrases should be lifted up.
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