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Saturday, 26 July 2008
 
 

Client Services Reps - Too Nice to Be True?

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Client Services Reps - Too Nice to Be True?

"My clients are brokers and they're under pressure to make trades and get off of calls. They don't have time for pleasantries or chit-chat!" "If, all of a sudden, I start sounding overly cheerful, my clients will know some thing is wrong!" "I don't want to sound like those drive-through people at McDonald's!" "I speak to the same clients every day. I can't get away with saying the same thing on every call - they'll know it's a script!" These are just some of the excuses, dodges, and justifications I hear when I'm doing my 1st Class Customer Service Seminars and Managing Client Relations classes around the world.
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