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Saturday, 26 July 2008
 
 

Customer Care Strategy

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Customer Care Strategy

Monitoring and evaluation - Customer care is ongoing and needs to be monitored carefully. It is important for all staff to see it is continually being monitored. It can let you know if you need to develop training further. It can help you identify the strengths and weaknesses in your organisation. Also it gives you a basis for checking that objectives are met, like reducing complaints and ultimately raising your organisations revenue.
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