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Wednesday, 09 July 2008
 
 

Customer Service and Creative Conversations

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Customer Service and Creative Conversations

Small business people rely on customer feedback to gage their customer service and they figure out what works and does not work as they help these customers. Sometimes customers will be upset and not say anything and perhaps you do not know why. You feel something is not quite right and you cannot pin point it. But you can engage them in meaningful conversation, which can help you get them to talk about it.
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