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Saturday, 06 September 2008
 
 

Customer Service And The Truth About Happy Customers

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Customer Service And The Truth About Happy Customers

All entrepreneurs who run their own small companies believe that they have the greatest customer service and yet if they were to survey their customers they might find out the truth about exactly how happy their customers actually are. When doing surveys for customer service for small businesses I am always amazed at the difference between what the entrepreneur thinks about his own customer service and what the customers actually think.
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