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Customer Service Expert Says: Setting An Appropriate Tone Is Crucial

Tuesday, 13 May 2008

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Customer Service Expert Says: Setting An Appropriate Tone Is Crucial

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Customer Service Expert Says: Setting An Appropriate Tone Is Crucial

You wouldn't expect a funeral director to do stand-up comedy as he's showing you his line of coffins, would you? And you wouldn't want your surfing instructor to be unduly somber as he towed you into shark infested waves, would you? Of course, not! We want people to act APPROPRIATELY, given our expectations and circumstances. This is the key standard to which all of us should aspire if we're selling or servicing customers, says Dr. Gary S. Goodman, best-selling author, top keynote speaker and seminar producer, and consultant to the Fortune 1000.
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