Customer Service is FREE! |
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A few years ago, Philip Crosby wrote a best-selling book, QUALITY IS FREE. Countering the perception that producing flawless products is costly, Crosby demonstrates that the savings achieved, especially in manufacturing, by doing something right the first time, and by avoiding recalls and repairs, is an effort that more than pays for itself. In the same spirit, I'm here to shout from the rooftops that CUSTOMER SERVICE IS FREE, Read more at: |
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