Customer Service Mistakes Can Be Entrepreneurial Opportunities! |
I called Domino's Pizza the other night as I was watching the USC-Notre Dame game on the tube.
Expecting to get exactly what I had purchased twice during the past three weeks, I quickly dialed the phone and recited my order:
"I'll have the three medium pizzas with unlimited ingredients. Here's how I'd like them. Two with triple mushrooms, and one with double pepperoni, and a single serving of mushrooms, onion, and beef, please."
"We can't do that," the voice responded flatly.
"Why, not?" I shot back. "What's the problem?"
"You can't double one ingredient. They have to be different ingredients," he claimed.
"You must be in MANAGEMENT, am I right?" I challenged, knowing only a dumb bureaucrat could enforce such a senseless rule, recalls top speaker, international consultant, and popular commentator on radio and TV.
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