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Customer Service Speaker Says Consumers Should Resist Service Bundling

Saturday, 26 July 2008

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Customer Service Speaker Says Consumers Should Resist Service Bundling

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Customer Service Speaker Says Consumers Should Resist Service Bundling

You've probably received a flyer recently from your phone company that offers a discount if you purchase a bundle of services. For example, if you give companies like A T & T your home and cell phone service, your long distance, and your satellite TV subscription, doing this might save you a whopping $5 or $10 per month. Be warned: It's a bad deal, says Dr. Gary S. Goodman, President of Customersatisfaction.com, top speaker, Fortune 1000 consultant, and best-selling author of 12 books and more than 700 articles.
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