Customer Service Speaker Says: You Have An Impossible Job! |
I was waiting for a space in a busy supermarket parking lot this afternoon, and thinking it was my turn, I started steering the car into a spot.
A burly guy with a safety vest and mop of unruly hair started to yell, at me, saying some other car was first in line. He had no way of knowing that because there are two entrances, and he was manning only one.
I came in the other way, out of his field of view, and I had been waiting patiently.
Anyway, lucky for us, two spots opened at nearly the same time, he relented, and I completed the parking job I had initiated.
As I passed him on the way in I said, in the kindest voice I could summon, "You should hand out numbers-really!" and he replied, "Right."
Some customer service folks are asked to do impossible jobs. His is emblematic of them, says Dr. Gary S. Goodman, top speaker, Fortune 1000 consultant, and best-selling author of 12 books and more than 700 articles.
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