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Home arrow Business Tips arrow Customer Service - Who's Fault Is It Anyway? - Or Does It Really Matter?
Saturday, 26 July 2008
 
 

Customer Service - Who's Fault Is It Anyway? - Or Does It Really Matter?

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Customer Service - Who's Fault Is It Anyway? - Or Does It Really Matter?

Do you have employees saying "not our fault" and really upsetting a customer? Here's a story that may help them clearly understand that even when it truly "isn't our fault" that it still is a problem to the customer and must be dealt with from the customer's perspective, not the employee's or the company's perspective.
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