Dealing With Customer Complaints - B.L.A.S.T |
In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains ... and the battle begins!
Handling customer complaints doesn't have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers). Training their employees in the basics of handling customer complaints.
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