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Home arrow Business Tips arrow Delighting Your User, Part Four - Showing and Maintaining Competence
Saturday, 26 July 2008
 
 

Delighting Your User, Part Four - Showing and Maintaining Competence

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Delighting Your User, Part Four - Showing and Maintaining Competence

Competence means providing correct, knowledgeable service, performed with accuracy and confidence. Competence is a two-part process. You must demonstrate competence in the way you do your job, but you must also find ways to maintain your technical competence.
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