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Wednesday, 09 July 2008
 
 

Do Your Customers Understand What You Have Said or What You Mean?

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Do Your Customers Understand What You Have Said or What You Mean?

Exceptional customer service demands that there are no misunderstandings within the customer experience. Through the Points of Connection those being what your customers see, hear, touch, smell, taste and feel, you can ensure an exceptional customer experience. This article looks at the Point of Connection - Hear - and how quickly you can upset to lose a customer.
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