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Saturday, 26 July 2008
 
 

Don't Let Your Systems Drive Your Customers Crazy!

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Don't Let Your Systems Drive Your Customers Crazy!

Customers are often frustrated by standardized and inflexible policies. This may cause your customers to fume in frustration, but the rest of your staff and system may quietly conspire to silence the voice of complaining customers. You have to make an effort to really listen.
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