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Saturday, 26 July 2008
 
 

Effective Customer Care - Mind the GAP's

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Effective Customer Care - Mind the GAP's

Providing effective customer care is crucial to the success of any business. We all realise this, and yet at times it feels that no matter how much we meet and exceed customer's needs, they still want more. So, are customers becoming more demanding? Is customer care slipping? How can we keep up the momentum? I believe I have the answers, but first, let me take you on a journey...
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