Good Customer Service - Technical Competence - Human Relations Skills |
Being in a service economy means at least 70% of us are directly, inextricably, and completely engaged for our livings in delivering customer service - literally - a service to customers. (But if you ask most people "Are you in customer service?" they'll say no, thinking you're referring to a specific department or to a narrow business function.) Even if we're employed in the "goods" sector, in manufacturing, we're still tethered to customer service. Savvy economists point out: "There is no such thing as a commodity;" a never changing product or raw material, which has no service dimension attached to it.
|
