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Saturday, 26 July 2008
 
 

Greatest Customer Experience Ever - Maximum Joy

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Greatest Customer Experience Ever - Maximum Joy

Delivering the greatest customer experience ever depends on five key ideas - Focus inside out and look at your business the way a customer does, Listen actively, Measure everything from the customer's perspective, Maximum joy is your new goal, and Improve constantly. We're going to show how septic tank servicemen create maximum joy for their customers.
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