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Saturday, 26 July 2008
 
 

Greeting Potential Clients: What Is a Positive Reception Worth?

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Greeting Potential Clients: What Is a Positive Reception Worth?

Over the past several days I've been doing a mystery shopping campaign of Lasik surgery centers. Lasik, as you may know, is a laser assisted eye surgery that enables people to restore their vision and to not need corrective lenses for many of their activities. I've called into several offices that advertise this service and I've asked some simple questions, ones that they hear every day:
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