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Wednesday, 09 July 2008
 
 

Hi, How May I Offend You Today?

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Hi, How May I Offend You Today?

As an American consumer, chances are that you have been offended in some way by a company this year. It hasn't always been that way. Before the current era of mass-everything, there was a real connection between proprietor and customer: a connection that continues to be the envy of most businesses today.
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