How To Build Influence Through Customer Service |
As a customer, when we receive great service, we become accustomed to predictable, pleasant outcomes. Our service provider benefits by developing a more positive, more productive business relationship. They also develop more influence. Influence - the ability to get others to do what you would like them to do, in the absence of direct authority - stems from proactively doing things to develop positive, productive relationships. And providing great service is a way to do just that.
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