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Saturday, 06 September 2008
 
 

Is Your Quality Assurance Program Up To Par?

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Is Your Quality Assurance Program Up To Par?

All contact center operations have the aim of providing excellent customer service. After all, that is their reason for existing. However, the definition of what constitutes great customer service can vary significantly between companies, and can certainly affect the level of customer satisfaction. In many organizations, the responsibility of defining the behaviors that describe excellent service falls on the Quality Assurance group.
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