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Lack of Integration = Customer Frustration

Sunday, 18 May 2008

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Lack of Integration = Customer Frustration

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Lack of Integration = Customer Frustration

This telephone company desperately needs one point of contact to educate and serve customers in a user-friendly way. This single point of contact should be connected and empowered (internally and externally) to make all necessary arrangements for sales, installation, commissioning, selection of new equipment, scheduling of appointments, questions about billing ... even customer training after installation, if required.
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