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Saturday, 26 July 2008
 
 

Lessons from the Sky

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Lessons from the Sky

As we gear up for summer--and a well-deserved vacation--let's compare running a restaurant to managing an airline. Manage like the airlines? And what, lose a ton of money? The analogy seems odd, but once you get past the initial shock, it should make more sense. There are two different philosophies about running airlines these days: status treatment, where the more you fly, the better you're treated; and treating everyone the same.
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