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Saturday, 26 July 2008
 
 

Outsourcing Your Customer Support? Points to Consider

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Outsourcing Your Customer Support? Points to Consider

Okay, so you've made the controversial and often contentious decision to outsource your customer support operations to an external call center. Before closing this all-important deal, there are a few steps you should take to ensure that your business is getting the quality and flexibility it deserves.
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