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Saturday, 26 July 2008
 
 

Preserve the Loyalty You Deserve

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The Right Answer is "Yes!" 

Preserve the Loyalty You Deserve

When the service you provide jeopardizes your customer's relationship with their customers, you need to respond with twice the speed and twice the recovery effort. After all, now your upset customer has upset customers! Of course there will be costs and consequences and perhaps some aggravation, but leap to it right away. Be the supplier who takes immediate action to set the wrong things right.
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