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Saturday, 26 July 2008
 
 

Resolving Customer Complaints and Conflict with the L-E-A-R-N Technique

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Resolving Customer Complaints and Conflict with the L-E-A-R-N Technique

Using a simple five step model can resolve customer complaints and reduce conflict in almost any situation. The L.E.AR.N. technique reduces stress, identifes and acknowledges the problem, and fouses on positive and effective solutions to the complaint.
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