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Saturday, 26 July 2008
 
 

Responsive vs. Available - The Difference Between Service and Sanity

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Responsive vs. Available - The Difference Between Service and Sanity

As a small business owner, I come in contact with a variety of people. There are times when I email another professional, only to be completely ignored. Then there are times when it seems that certain professionals are available anytime, day or night, and at a moment's notice. The difference between the two extremes can have a huge impact on both customer service and work/life balance. Your goal as a small business owner should be to be responsive without being overly available.
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