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Saturday, 06 September 2008
 
 

Say "No" to Customer Satisfaction

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Say "No" to Customer Satisfaction

Customer satisfaction is a measurement of mediocrity. The Key difference between loyalty and satisfaction is that customer satisfaction scores fail to predict how customers will actually behave relative to future puchases of your product or service. On the other hand loyal customers will consistently by from you. The larger the loyal customer base, the great your organization's long-term success!
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