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Thursday, 24 July 2008
 
 

Smashing The Myth of the "Internal Customer"

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Smashing The Myth of the "Internal Customer"

Much has been written in recent years about the need to service INTERNAL as well as external customers. I'm here to tell you this is a major error in thinking, and a waste of a company's time. Internal customers are a fabrication. They don't exist because they don't PAY VALUE for services.
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