Surprise - You're On A Recorded Line, Too! |
When you hear that nearly universal announcement at the beginning of conversations, "This call may be recorded or monitored," you need to know several things, including the fact that if they are recording you, YOU CAN RECORD THEM, TOO! Telling CSR's you're doing it will definitely enhance your customer experience, says the President of Customersatisfaction.com, a top speaker, CNBC expert commentator, and best-selling author of MONITORING, MEASURING & MANAGING CUSTOMER SERVICE.
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