The Airlines Are Suddenly Trying Harder, Top Customer Service Speaker Says |
My flight from Miami to Los Angeles the other day was something special.
Although the 757 was filled to the gills with passengers, which is a circumstance that makes most flight attendants especially prickly, ours did their best to smile throughout the entire trip and to actually thank customers for their business.
Apart from hearing the customary phrase, "Thank you for flying with us," during the initial announcement, and when leaving the plane, I've never heard this reinforcing phrase or anything like it being uttered DURING the trip.
One of the flight attendants said, to more than one passenger, "It is nice having you aboard!"
When was the last time YOU heard that line?
I scanned my memory banks, and I don't think I've heard it uttered once, during a couple of decades of flying quite regularly, says Dr. Gary S. Goodman, top speaker, and frequent expert guest on radio and TV, worldwide.
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