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Saturday, 06 September 2008
 
 

The Language We Speak Here Is "Customer Service"

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The Language We Speak Here Is "Customer Service"

I walked into a restaurant, the type with crisp white tablecloths and napkins, and along with the menu the waiter brought the wine list. Not seeing anything special or even tasty, I asked: "What's the House wine?" "These are our wines," he replied, pointing to the wine list in my hands. "I know, but do you have a House wine?" I repeated, hoping he would get it the second time. Seeing his perplexed look, I tried to ask the question another way. "If someone comes in and asks for a glass of Cabernet, which wine will you pour?" "A Cabernet," he answered, not at all getting my drift, but growing visibly irritated with my questions. "I'll tell you what," I said with resignation, "Bring me an iced tea, please." In a huff, he rumbled off.
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