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Sunday, 07 September 2008
 
 

The Service Department: Service, the Manufacturers' View

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The Service Department: Service, the Manufacturers' View

Most manufacturers view service as an added expense and burden. Their goal is to build a product that does not require service. Upper management and sales usually present design with a need for a product, and when the product has been designed and sales estimates have been made, it is up to manufacturing to produce the product at the lowest possible cost.
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