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Wednesday, 09 July 2008
 
 

The Seven Deadly Sins Of IVR

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The Seven Deadly Sins Of IVR

The sales pitch for interactive voice response (IVR) is very compelling - being able to offer 24-hour service to customers without human intervention. However, a large number of IVR applications fail to work well. Jonty Pearce looks at seven of the greatest sins!
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