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Friday, 05 September 2008
 
 

Third Millennium Customer Service - Ancients Advise Role Reversal

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Third Millennium Customer Service - Ancients Advise Role Reversal

The days of "the customer is always right," are declining, and this is a good thing because equal relationships provide lasting service. Article gives three exercises, developed by gurus in the 7th and 9th centuries, for shifting toward more equal ways of relating. Article places "service" within a historic overview from ancient principles to modern trends.
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