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Saturday, 26 July 2008
 
 

Tips for Uncovering "Customer Hassles"

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Tips for Uncovering "Customer Hassles"

When consumers aren't happy with the quality of their experiences, what will they do? Some people will contact your company to vent their frustrations about what they've been experiencing. But research shows that the vast majority will quietly take their business elsewhere and you might not ever hear why. To help you put a stop to the silent exodus, this article suggests four ways to uncover the causes of "customer hassles."
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