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Top Consultant Asks: Is Customer Service A Skill Or A Discipline?

Saturday, 26 July 2008

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Top Consultant Asks: Is Customer Service A Skill Or A Discipline?

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Now That's Service!

Top Consultant Asks: Is Customer Service A Skill Or A Discipline?

Would you agree that there are some people that seem to have a gift for delivering top customer service? Their voices are lively, they listen patiently, and they organize their explanations succinctly and effectively. And there are others who seem miscast in their roles. They're impatient, irritating or irritated, and they're confusing. Is the difference because of skill or discipline? Dr. Gary S. Goodman, Fortune 1000 consultant, best-selling author, and top speaker explores this question.
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