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Top Customer Service Speaker Tells Them: 'You Lost My Business!'

Friday, 25 July 2008

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Top Customer Service Speaker Tells Them: 'You Lost My Business!'

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Top Customer Service Speaker Tells Them: 'You Lost My Business!'

Most disappointed customers "vote with their feet," and show their disdain indirectly by patronizing other, less offensive, or more satisfying establishments. There are no fireworks to signal their departure. No "ugly scenes" are made. And this is actually too bad, in a way. Companies and nonprofit organizations and even governmental units should be told that you're displeased and that you're intending to deny them future opportunities to let you down. You might be thinking, "I have no choice but to do business with the government," but in many cases that's not true, says Dr. Gary S. Goodman, President of Customersatisfaction.com, Fortune 1000 consultant, and best-selling author of 12 books andover 700 articles.
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